Clovis Auto Repair

2325 reviews
Call Us!(559) 765-0749
210 Clovis Ave, Clovis, CA 93612
Mon - Fri: 7:30 AM - 5:00 PM
My Garage
5

Local, consistent, professional service...Clovis auto shop is the Best.

0

This place is a joke. I called about an estimate for my car and was told one price once they got me there it went from a couple hundred dollars to almost a grand.! Not even to mention the price on the labor with parts only being around $300 Let me note too that they weren't fixing body work either. Once I decided to take my car else where I got rude service from the worker who was oh so nice to me once I first walked in. Had to pay the "fee" for them to tell me what was wrong with my car which I already knew to begin with, but once again on the phone they never mentioned that to me as well something they sprung on me as leaving. I let him know that I was upset about the charge and miscommunication and he seemed not to care and took it as a joke but stood quite when I told him that it's coming out of my pocket not his so of course he didn't care. I wouldn't return or recommend their services to anyone from my experience.

Thank you for your review. Yes we did give you an estimate for your inner and outer tie rod ends over the phone based on what you believed was needing replacement. However after a thorough inspection we were able to determine that there were other components damaged in your accident including lower control arm and the sway bar link. So yes the estimate did change based on what actually needed to be replaced and what your initial expectations were. We are not in the practice of recommending unnecessary repairs. However, we are in the practice of informing our customers accurately what needs to be done. Once we completed the inspection of the vehicle and gave you an accurate estimate you were able to make an informed decision. As for your time spent here, we courteously allowed you to do your price shopping which you chose to spend many hours doing so while the vehicle was on the rack waiting for you to decide what you were going to do. In this instance we did charge a minimal "fee" which you agreed to and signed for when you arrived. We spent several hours between different employees working with you and also with the broken tie rod it took multiple employees to get the vehicle into and then out of the shop as well since it was not drivable. We are sorry that your expectations were not met however as professionals in the automotive industry we pride ourselves on making sure we recommend and repair vehicles correctly once inspected. This is why price shopping quotes over the phone before an inspection is performed can be a recipe for disappointment. If there is anything else we can help you with please feel free to give us a call. Thank you!

- Clovis Auto Shop
5

Great job on repairing my 1994 mazda 626.

5

Their service was very quick and complete.

5

Gives you all the information up front. Very thorough , great service.

5

My husband had a great experience. We definitely be back!

5

Courtesy and friendly. Within no time they got me taken care of. Thanks

5

Originally found this shop when I needed a Smog check. Went back for basic maintenance (oil change), and am very happy with them. They are professional, friendly, and have fair prices. They gave me a list of other maintenance I will need soon, but did NOT try "hard sell" anything. They were very honest about what would be a priority, and gave me quotes for everything. After my visit, I checked with my son, who is in the military, but very experienced with working on cars (he lives out of town) and he said they were fair in their pricing and the time estimates they gave me for future repairs were reasonable. As a female, I appreciate an auto shop that doesn't talk to me like I'm stupid, or tells me my car will fall apart tomorrow if I don't get $1000 worth of repairs done now. I'm glad I found a local shop I can trust.

5

Excellent, courteous service. Nice waiting area. Reasonable and prompt.

5

I am always grateful for the service that all the staff at Clovis Auto Shop provides. I can always count on timely service, a fair price and great customer service. I recommend this place to anyone who needs service for their cars. Forget the dealerships!

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