Disappointing I took my vehicle in for smog waited an hour or so and was informed that it didn't pass the 'Visual' test ( a pin hole leak that wasn't leaking when shown to me). Ok, I get that so I paid the inspection feel, was informed that Clovis Auto could fix the issue for about $300.00. I took the vehicle home and fixed the issue myself called back to schedule the re-inspect and was told it would be another inspection fee. However I am informed if I had Clovis Auto fix it the fee would have been waived. My thoughts continued below.
Sorry that you had an unpleasant experience. Let me elaborate on the way we are required to do an inspection. Once the customer agrees to the inspection we are required by the state of CA to perform it start to finish. They want real results of whether cars are passing or failing and we are also expected to have a minimum failure rate. They need to justify their program by showing fails so we are not allowed to fix cars mid inspection and then just pass them. Its not that we are holding you hostage we are just doing the procedures the way that we are required to. Sorry your experience was unpleasant that is not in the mission of my company. God Bless!
- Clovis Auto Shop